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Ordering Information

Secure, online credit card orders are available through Paypal.

When you check out through Paypal, there is a form where you can add comments and instructions to your order. When ordering custom candles, please be sure to give us the name and astrological sign of the person/people the candle is for. If you’ve already sent in your order, you can contact us by phone or email to make updates.

An alternative option is to download and print our order form, and send it to:

424 E 9th St
New York, NY 10009           

Please include an email address and/or phone number on any order forms or letters that you send, in case we have any questions about your order.

Through the mail, we accept money orders, cashier's checks and personal checks in U.S. Dollars.
Personal checks may require up to 10 days to clear before orders can be processed.

We cannot accept credit cards over the phone or through the mail.

If you have a special request, question about our products, inquiry about ordering, or other question, please call the store at (212) 228-4394 between the hours of 1-9 EST (every day except Tuesday), or email us.

We send out mail orders as quickly as possible. They are usually sent out 1-3 days after we receive them. Occasionally it can take a few days longer because we have a small staff, and many of our products are hand made. Although your package may arrive sooner, please allow 2-4 weeks for delivery.

We send all orders to the continental U.S. via UPS Ground. Priority shipping is available upon request. Orders to P.O. Boxes, Hawaii, Alaska and international destinations are sent via the U.S. Postal Service. Please email us at enchantmentsny@gmail.com for information about international ordering.

In an effort to be environmentally friendly, we reuse packing materials from our suppliers whenever possible. For example, we reuse the boxes from our candle distributor, and we reuse the packing peanuts and bubble wrap that come with orders from wholesalers.

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